FAQ & Policies

Book 2 or more nights directly through our online reservation system at resnexus.com and enter promo code FUN in the promo code field at checkout. The 10% discount will be applied automatically.

Our cancellation policy varies by booking. Cancellations made at least 14 days before arrival are typically eligible for a full or partial refund. For specific terms, please review the policy shown during the booking process or contact us directly at alshideawayrentals@gmail.com or call 830-510-3331.

All cabins include fresh linens, towels, air conditioning and heat, free WiFi, a covered porch with seating, and access to the on-site pool, campfire area, walking trails, and outdoor games. Cabins 10, 11, 12, and MeMaw's also include fully equipped kitchens with cookware, dishes, and utensils. See the full cabin list for individual details.

Most cabins sleep 2–4 guests depending on the configuration. King-bed-only cabins sleep 2 comfortably. Cabins with pull-out chairs or futons sleep 3–4. The kitchen cabins and MeMaw's can accommodate 2–4. Check the cabins page for specific sleeping details, or call us to match you to the right cabin for your group.

Absolutely. Our 10 RV sites are pull-through with full hookups (water, sewer, 20/30/50 amp electric). Big rigs, fifth wheels, and motorhomes are all welcome. See the RV & Camping page for details.

Yes — all guests have access to our on-site swimming pool. Pool hours are typically dawn to dusk (approximately 8 AM – 9 PM). The pool is seasonal, generally open spring through fall. Please watch children at all times — there is no lifeguard on duty.

We're located at 299 Willow Springs Drive, Pipe Creek, TX 78063. Use Google Maps for turn-by-turn directions — search "Al's Hideaway Cabins" or use the address directly. We're approximately 15 minutes from Bandera, 15 minutes from Boerne, and 45 minutes from San Antonio via Hwy 16. Open in Google Maps →

Yes, free WiFi is available throughout the property. Cell signal varies by carrier — most guests have good service, though it may be reduced in some areas of the property compared to a city. This is, after all, the Hill Country — and that's kind of the point.

Yes! We offer exclusive park rentals for weddings, reunions, corporate retreats, and other group events. You can book either a 12-hour venue rental or a full 2-day park rental that gives you exclusive access to the entire property. See our Events & Venue page for details, or contact us to discuss your event.

Absolutely. Families are one of our favorite guest groups. Kids love the pool, the campfire area, the outdoor games, walking trails, and evening stars. Several cabins (like Cabin #2 with twin pull-outs, and MeMaw's with a fenced yard) are especially well-suited for families with children.

Yes — MeMaw's Country Store is on-site and carries snacks, cold drinks, smoothies, essentials (forgot your toothbrush?), and Hill Country souvenirs. You can also shop online at the MeMaw's Store or pick up a gift certificate for someone special.